Effective Date: 13th October 2025

At Saavya Jewels, we aim to provide you with a seamless and satisfying shopping experience, ensuring that your jewellery reaches you safely and promptly. Our Delivery Policy outlines the key details regarding the shipping and delivery process. By placing an order on our website https://saavyajewels.com, you agree to the terms set forth in this policy.

1. Order Processing Time

Once your order is confirmed, it typically takes 1-2 business days to process your order. This includes verifying your payment, packing your jewellery, and preparing it for shipment. Orders placed on weekends or public holidays will be processed on the next available business day.

2. Shipping Time

The estimated delivery time depends on the destination and the shipping method chosen at checkout. Once your order is shipped, the delivery time is as follows:

• Domestic Orders (within India): Typically delivered within 5-7 business days.
• International Orders: Delivery time varies by destination, but it usually takes between 7-14 business days.

Please note that delivery times may vary due to factors such as customs processing, holidays, or unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated based on the delivery address, the weight of the order, and the shipping method selected. You will be notified of the shipping charges during the checkout process. Saavya Jewels offers free shipping on select orders and promotions, which will be mentioned on the website.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website.

5. Delivery Address

Please ensure that the delivery address provided during checkout is complete and accurate. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. If you need to update your delivery address after placing an order, please contact us as soon as possible at SAAVYAJEWELS@GMAIL.COM.

6. Shipping Restrictions

While we aim to deliver globally, there may be some regions where we are unable to ship due to logistical or regulatory issues. In such cases, we will notify you promptly, and your order will be canceled, and any payments refunded.

7. Customs and Import Duties (for International Orders)

For international orders, please note that customs duties, taxes, or other fees may apply once the package reaches your country. These charges are the responsibility of the customer, and Saavya Jewels has no control over these fees. We recommend contacting your local customs office to understand potential charges before placing an order.

8. Delays in Delivery

While we strive to ensure timely delivery, there may be instances where unforeseen events such as natural disasters, strikes, or customs delays can impact the shipping time. We will inform you of any delays and work with the carrier to resolve the situation.

9. Undelivered Packages

If the courier service is unable to deliver the package due to a failed delivery attempt, incorrect address, or if the package is unclaimed, it will be returned to us. If this occurs, we will contact you to arrange a reshipment. Additional shipping charges may apply.

10. Returns and Damaged Goods

If your jewellery is damaged during transit, please contact us within 24 hours of receiving the package with photographs of the damaged items. We will guide you through the return process and provide a replacement or refund as per our return policy.

11. Contact Us

If you have any questions or concerns about the delivery process, please contact us:

• Phone Number: ‪+918769498669
• Email: SAAVYAJEWELS@GMAIL.COM
• Address: BESIDE DEFENCE CAREER ACADEMY, KANHAIYA NAGAR, MINI MARKET, SIKARGARH, JODHPUR, RAJASTHAN – 342015.

Thank you for choosing Saavya Jewels. We are committed to ensuring that your jewellery reaches you in perfect condition and on time.